TERMS & CONDITIONS - Treatments

To all potential clients and current clients. Please read my terms and conditions.

All treatment appointments are booked at the consultation, when I require a non refundable deposit. There are only three reasons I will issue a refund which are

1: Your scratch test carried out at consultation has reacted therefore meaning you can not medically have the procedure. You (the client) would need to inform me (The practitioner) immediately and no later than 24 hours after the scratch test of this.

2: You give me 72 hours notice of the cancelled appointment, at which time I will offer you another appointment.

3: You have a medical condition develop that does not allow you to have the full procedure, in which instance a Dr/hospital letter would be required to receive a full refund.

With regards to ANY appointments if 24-48 hours notice is given I will try to rebook at my own discretion, if I book a client in after a short notice cancellation I will only offer one more appointment, if that or any subsequent appointments are missed you will not be booked in again. Your name will be removed from my books.

TERMS & CONDITIONS - Academy

To book a training course a trainee must pay a £500 or agreed non-refundable booking deposit, or make full payment.
Full payment is required 14 days prior to the booked training date, failure to do so will result in forfeiting the booking and deposit.
If you change your mind and wish to cancel within 7 days of booking any training arranged any monies due for a refund will be minus the appropriate booking deposit, and the cost of any services already provided, including training materials, kits ordered, fees incurred, and consultancy advice given at any time. For any training not booked in person, you have 14 days to change your mind. If payment has not been made for services already provided, an invoice will be issued requiring payment.
Training cannot be transferred to another date less than 14 days before the booked date, with any hotel and travel costs incurred by LVW Beauty Academy reimbursed before a new date is confirmed. Training fees cannot be transferred to another person without permission from LVW Beauty Academy. There will be no refund if a course or workshop is not attended, or not completed, other than in the unlikely event training is cancelled by LVW Beauty Academy.
Trainee must have 100% attendance during the required times stated in the training confirmation letter. Paying for and attending a training course or workshop does not guarantee a certificate of any kind. Certificates are awarded for achievement and meeting our required standards of learning. If our standards have not been met, additional training will be required at an additional cost.

Refunds on training and treatments due to COVID

All course fees and treaments are non refundable and non transferable.

The LVW Beauty Academy is unable to offer refunds for cancellation outside

of our control, i.e. adverse weather conditions, terrorist attacks, flooding, industrial action or visa refusals. An alternative training date will be offered.Fo0r classroom training or treatment that was temporarily postponed due to government lockdown restrictions, we will offer priority rebooking. Classroom course booking and treatments postponed by lockdown remain non refundable, but will be valid to rebook for a scheduled training or treatment date convenient within next 12 months. In the event you cannot attend training day or treatment due to needing a Covid test or self isolate, you will be offered free rescheduling appointment or date upon producing an official NHS Test & Trace notification confirming a booked test, positive test result or NHS Test & Trace notifications required self-isolation dated to coincide with the booked training date. Training will not be refundable, but rebookable to the next training date once you are free from symptoms. The LVW Beauty Academy is not responsible for any loss of income, accommodation, travelling costs students may incur due to the cancellations or treatments

Trainee Code of Conduct

We expect all trainees to comply with management and to conform to LVW Beauty Academy rules at all times.  If these rules are disregarded or the trainees behaves wrongly in some way LVW Beauty Academy may discipline trainees.
Disciplinary action can consist of a formal oral warning, written warning,and a final written warning.
Rules
1. Trainees should comply with the terms of their course.
2. Trainees should satisfactorily perform the instructions given for carrying out the function of their course .
3. Trainees should satisfactorily perform any reasonable request relating to their function by an authorised trainer.
4. All absence from  course, except for reasons of sickness, should be authorised.
6. There should be proper and authorised use of LVW Beauty Academy equipment.
7. Making of long or numerous private telephone calls (and emails) is not permitted.
9. Removal of LVW Beauty Academy property from the premises without permission is not permitted.
10. All safety rules should be adhered to at all times.
11. Safety equipment should be used at all appropriate times.
12. Threatening, aggressive or violent behaviour or language is not permitted and may lead to dismissal – this applies during course
13. Discriminatory behaviour, language, or non-verbal language is not permitted.
14. Harassment of individuals, whether sexual or otherwise, is not permitted.
15. Bullying of individuals, in any form, is not permitted.
16. Behaviour or actions that would in any way jeopardise the safety or well-being of other trainers or trainees is not permitted.
18. Unnecessary disclosure of confidential information concerning the work of LVW Beauty Academy or its trainees is not permitted (this does not affect the trainees rights under the Public Interest Disclosure Act 1998).
20. The drinking of alcohol or the taking of illegal drugs on LVW premises is not permitted.
22. Smoking or drinking on LVW premises is not permitted.
24. trainees must not behave in a way that brings or may bring LVW into disrepute.
25. trainees will not bring sexually explicit material (pornographic) into the workplace or engage in inappropriate sexually explicit conversation within the workplace.
26. Trainees will treat guests and clients with respect at all times.
27. Trainees will dress in a manner suitable for the workplace.
28. Shouting and verbal intimidation is also seen as unacceptable and will constitute gross misconduct.
29. All training materials as training manuals  and dvds are under copyright and all trainees understand those documents can not be use for 3rd party or different purposes (legal action can be taken)

Terms & Conditions - Models

Models should be aware that when they agree to model for a trainee / student they do so at their own risk. If, in the unlikely event that a treatment performed is not up to standard, LVW would not be held liable and the discounted treatment fee will not be refunded.